The
Art of Woo project provided me with a rewarding experience and taught me
several valuable lessons. My project entailed proposing a concept for increasing
patient safety by creating a real-time incident reporting system to replace the
existing paper-based approach. To persuade the quality and safety team to use
the new system, I adopted the Art of Woo approach. One of the most important
lessons learned from this project was the significance of selecting the right
persuasive tactic and channel for the right audience. I picked the authority
strategy and the face-to-face meeting channel after completing the Woo
Worksheet in Appendix C and evaluating the circumstances. I was able to gain
credibility for my suggestion and urge the team to take it seriously by using
my position as a nursing student (Mendu et al., 2020). The face-to-face meeting
channel allowed for personal engagement as well as the capacity to assess the
audience's body language and emotions.
Another
crucial understanding that I acquired was the need to be prepared and
adaptable while making a persuasive argument. The quality and safety team
raised questions and unwillingness to make changes throughout the presentation.
I was able to relieve their fears and encourage them to consider the real-time
reporting system as a realistic alternative by addressing their questions,
showing data, and being open to feedback. The project also emphasized the
significance of perseverance and determination while selling an idea (Brandis
et al., 2019). Irrespective of early uncertainties and opposition, I
stayed dedicated to pushing for the new strategy and worked diligently to
persuade the team of its merits. Finally, my efforts were acknowledged, and the
team decided to adopt the real-time reporting system. Ultimately, the Art of
Woo project was a fantastic learning experience that taught me a lot about
persuasive communication. I was able to effectively sell my idea and bring
about positive change in the workplace by employing the correct persuasive
method and channel, being prepared and adaptable, and being persistent and
committed.
References
Brandis, S., Schleimer,
S., & Rice, J. (2019). Pixie dust: The moderating effect of reflexivity on
patient safety culture and quality patient care. Journal of Health
Organization and Management, 33(5), 635–646. https://doi.org/10.1108/JHOM-03-2018-0092
Mendu, M. L., Lu, Y.,
Petersen, A., Tellez, M. G., Beloff, J., Fiumara, K., & Kachalia, A.
(2020). Reflections on implementing a hospital-wide provider-based electronic
inpatient mortality review system: lessons learned. BMJ Quality &
Safety, 29(4), 304–312. https://doi.org/10.1136/bmjqs-2019-009864
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